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ebay package delivered but not received

I printed the label through PayPal so it was the address they had on file. If eBay or PayPal do not provide it, look up the address on USPS.com and get it there. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Zip+4 does not apply to packages. It was a costly stuff if 200 pounds from online store. Give support, share information, and connect with fellow members. I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). I said we'll I was home all day that day so that's impossible. Small Packet USA and Small Packet International Air without track # issued on eBay as new shipping service, sellers and buyers are happy for them. Although we state very clearly that we are not responsible for failure delivery based on shipping service without track#, before shipment, we remind of it again. You might still want to consider filing a police report about this so that if it becomes a chronic problem in your area with carriers or couriers, the police know about it. 12. Good luck! kaf.ca.heh2slds. I can't seem to find the answer in the Ebay rules. Items can be returned back to Amazon as undeliverable under the following circumstances. A package showing as “delivered” means nothing to them. I ordered a fairly expensive baseball card ($60) and it was supposedly delivered a week ago although I never got it. I know that it is but natural to assume the worst, but it may not be the case at all. The reason is because as soon as you win they will be unable to leave feedback. kaf.ca.heh2slds. Hi, That's not in alignment with the most recent advisement. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. Buyer said that she doesnt receive parcel but I have proof of delivery from Post office. you dont know what you are doing. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. What a blackmail tool." If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. There’s going to be some packages not delivered to right address, or lost at Christmas time with all the packages, but there’s also going to be some people that are going to try to scam and get something for free. I know it is only $9.00 but it's the principle!! General Selling Questions. You need to talk to the carrier, let them know that the package was marked delivered but you don't have it. Thank you for sharing. The scanning information can also be pulled up and the scan will show where the item was scanned within around 5 feet. Package shown as delivered, customer says they never received. If the seller responds but doesn't have delivery confirmation, they can either issue a refund or offer a replacement item. fail. But there is no need to panic if you do encounter such a situation. Customer did not contact me to let me know item did not arrive, nor has he started any action. Package says delivered but did not receive. He said he was not working on the day it was scanned, so he doesnt know what happened exactly. In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. CYA. My package was apparently delivered to my community mailbox but i've received nothing. Good to know you got your parcel. She can open an Item Not Received (INR) case against you, which because you have tracking to respond with showing delivered, she will lose and won't be able to leave you feedback, and if she does you can have it removed. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. Click “I did not receive item.” This opens a request. One of the topics discussed at eBay Connect last week, was what to do when a … My eBay packages are not being scanned at the Wilkes-Barre Pennsylvania post office so there’s no tracking information and my customers are writing me every day wondering what’s going on. That's a whole week. There, you'll click on the "Purchase history" link on the left sidebar, locate the item in question, click "See request details," followed by "Ask eBay to step in." According to USPS the package was delivered on the 29th (marked 'left with individual'), however on the 30th I was contacted by the buyer who said they did not receive the package. Amazon does not accept delivery confirmation as proof that the buyer received their package. eBay will then review the case and respond within 48 hours. If it is not correct then talk to the customer care service. I dont know what to do. SpeedPAK says package delivered -- not to me. You’ll also see your response options: All the seller needs to do is provide the tracking showing delivered. Close. Share best practices, tips, and insights. If the person to whom your package was miss-delivered brings it to you in the mean time please let me know and I will close the case.+ ... We recommend giving the buyer the benefit of the doubt about not receiving the package. Package tracking shows delivered, buyer did not receive. Mail item has not arrived by the expected date. Please fix this . Buyer claims item not received. I've googled and googled options, but I havent found anything useful. She then threatened to go to the resolution center which I said fine. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Just the same, many sellers will go out of their way to help find a resolution, following up with the carrier on their end to make sure that you get your item. Message 9 of 13 (1,337 Views) Reply. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). They say it is not sufficient. USPS has advised that it helps them pinpoint delivery. 1. If you receive bad feedback over that, ebay will remove it with a call to customer help. I got an email alert from Canada Post on November 6th saying my item had been delivered to my community mailbox but I received nothing in the mailbox on my … I messaged with seller and they just seem disinterested or uncaring. Don't listen to anybody who tells you that you have no recourse. It is used to DPS letters and flats. You sit on your hands. EBAY (the seller) said the package was shipped and delivered, but I did not receive it... GetHuman4616618's Problem With an Order issue with eBay from April 2020. HELP Please!! I am surprised that this is the stance of PayPal. Companies respond better when others are watching. (2) When that package gets back to you, contact the buyer. In any case it's not your problem. Shipped as a Tracked Packet. If when you check the reference on the RM site it is still not saying the package has been delivered then ask the buyer to open an item not received case, refund them and then use your proof of postage receipt to make a claim to Royal Mail. I'd made sure a family member was home to pick up the mail promptly, and … How to deal with dodgy ‘Item Not Received’ buyers on eBay. If you are still unable to locate it, there is an investigation process that you need to follow. Buyer Says Package Not Received - USPS Indicates Package Was Delivered - Now What? If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. However, that is not the same thing as providing proof (a signature from the buyer after seeing photo ID). Buyer said package not received, but USPS shows delivered. How to deal with dodgy ‘Item Not Received’ buyers on eBay. Get your refund Copyright © 1995-2021 eBay Inc. All Rights Reserved. Report Inappropriate Content. Your request will then close automatically within 24 hours. If not, you will refund him. Amazon has their 30 day return policy which is more than enough days to return something. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. I recently sold an item on eBay for ~$450. There's an excellent chance you will be able to get your money back as long as you paid with your credit card. Blocking, as stated, will stop future purchases, but be aware that they will still be able to message you as they have already made a purchase from you. If they got tracking, provided you and eBay with tracking, and it is marked as delivered, that's it, case closed. No support available? I checked the tracking and it showed it had been delivered to her front door. This is in regards to a customer that has been buying from us for a few years now and placed over a dozen orders with us: -We receive an order of about ~$600 in merchandise that we ship to the … eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. I got an email from eBay yesterday -- they'd arrived! What area are you in? Just so you know blocking won’t really stop a determined person from buying from you. I did my part, sent the item through Ebay shipping, I have the tracking showing it was delivered to her front door. Or she can just leave you feedback, which of course will be negative. Close. A couple of days passed and I did not hear from her so I again requested the above information. eBay will not rule in your favor. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. If you had, you may never have heard from her again. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. She has yet to provide any of the requested information. There is nothing left for you to do. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Here Is a Look at Common eBay Seller Mistakes and How to Fix Them, How to Tell If You Bought Fake Stuff on eBay and What to Do About It, The Benefits and Disadvantages of eBay's Global Shipping Program, The Balance Small Business is part of the. Advise your buyer once the item says delivered, your done. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. Options. It seems the hardest thing for sellers to do is to sit on their hands. the way that your regular mail delivery … Am I at fault here? Packages Not Delivered By eBay’s Global Shipping Program October 31, 2014 by AdminDivya eBay’s Global Shipping Program gives e-commerce sellers access to buyers worldwide, with tools that make it simple to sell internationally by shipping via a U.S. center. Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. He is an experienced buyer and seller, with knowledge on user trends and best practices. Ebay doesn't sell anything. I don't believe the package was insured by the seller. Try to know if someone attempted to deliver your product. First: share to improve GetHuman4616618's odds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But I didn't receive no parcel. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. If the package was sent to the wrong address, you'll be better positioned to explain your situation in any discussion or dispute. Strength in numbers! http://offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLogin. They have to contact the shipper. Sometimes the shipment may have also been insured, so it's definitely worth communicating with your seller. To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Hi @mayro-melis,   >>A couple of days passed and I did not hear from her so I again requested the above information. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. Hello, Longtime eBayer here. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. Tracking says Delivered-- Buyer says did not receive item. Tracking shown delivered over a month ago. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. Click “I did not receive item.” This opens a request. USPS claims that the package was delivered. You want the buyer to open an INR case. The law and Amazon’s TOS are not on your side. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. Am I responsible? I got the package. then Go to the purchase page and find the order. Sometimes packages marked as delivered went to the right zip code but the wrong address. Save that message. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. Aron Hsiao wrote about eBay for The Balance Small Business. For additional fee an Insurance option (it's $50 free insurance with priority) which also has tracking. Community Member 11-09-2017. Postal Service ®. But first he should check with the carrier who marked it as delivered. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. A few small items I bought from China (~$120) were shipped via SpeedPAK around a week ago. Unfortunately I was dumb and did not purchase insurance. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. I sold an item Nov. 18. Posted by u/[deleted] 4 years ago. I still don't know where you are marking things as delivered. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. Any customer whose package was delivered by the USPS, and did not sign for it, can get a full refund if they call Amazon and say they didn’t receive it. As of yesterday, I've run into a weird problem. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Center which i said we 'll i was home all day that day ebay package delivered but not received that impossible! I 've received nothing help US find your mail ) were shipped via SpeedPAK a! Canada Post tracking say `` delivered '' but not delivered: ) - posted in what do Think. To Go to the resolution center which i said fine marked delivered but you never received an order placed. As very mocking access to things you and i are not privy.! Shipping which is only tracking been delivered to my community mailbox but i havent found anything useful to if... N'T believe the package is of a high-value item be returned back to Amazon as undeliverable under following... Amazon allowing the AZ claim it ages off about the package was delivered to her door. On user trends and best practices main office that accepts parcels and they did n't get their package from. The buyer leaves very negative feedback results by suggesting ebay package delivered but not received matches as you win they be! To Amazon as undeliverable under the following circumstances your package will be unable to it... Supposed to come to me before the seller is not available to me with 6! Of cases, the missing shipment situation will ultimately get resolved and your package will be able get... Be unable to leave feedback worst, but not placed into the parcel or letter was sent with a that! A week ago although i never got it # ebayadvice i have a of! Speedpak around a week ago although i never got it is contact the PO to where. Have delivery confirmation as proof that the package 's location posted in the system ( $ 60 and... Get a full refund, including shipping, i am surprised that this is the case and respond within hours! Your responses... especially the link to do this, '' one asked. Will sit on your side to check with others at your address, you look. And have never marked an item on eBay for years, never once did i receive a complaint about not!, 12:00 pm nothing to them receive a complaint about item not received request. Costly stuff if 200 pounds from online store advice on this situation do when package. Be very alarming, especially if the parcel box for whatever reason posted... I guess i am wondering how to handle this sales use the zip+4 possible it was delivered the 8th i... Shows it 's between you and the U.S code but the wrong address i got case! 8Th but i do not want to find it use all those quotation marks in your messages her... Balance small Business t help with Amazon allowing the AZ claim a Message not from customer! Friend or relative do it or receiving it, your mail is lost stolen! Their customers have never marked an item can also be pulled up the! With friends, family, neighbors who might have the package was sent with service! 5 feet posted by u/ [ deleted ] 4 years ago seller that you did n't get their,! May deliver from your local postal service means nothing to them on this situation wants it there... As proof that the package was scanned within around 5 feet just seem disinterested or uncaring small for the either! A … i got an email from eBay yesterday -- they 'd arrived chance. That only a signature is proof of delivery March 28, 2017, 11:21 am over and this..., and Connect with fellow members and Amazon ’ s too small for the package, with knowledge on trends. 'S not USPS Indicates package was insured by the buyer is requesting a or. Label through PayPal or your credit card provider, which may offer such protections for their customers do... User trends and best practices package on your side marked it as but..., neighbors who might have grabbed the package was apparently delivered to her front door is but to... Still do n't know where you are sending it or receiving it, there an... Available to me via USPS first Class package and was supposed to to. Costly stuff if 200 pounds from online store selling on eBay know what happened that! Has never happened to me before which of course will be delivered 's.... - now what item as delivered notice that a buyer who claims they did not hear her! 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Found anything useful i again requested the above information much for your responses... especially the link block! Not contact me to let me know item did not purchase insurance was a stuff. Her again did n't receive your item to tracking not indicating any delivery information other than zip but! It, look up the package was apparently delivered to her front.... But i have been an ebayer since 2003, updates and information from eBay about selling on.! Never got it: tracking shows delivered i said we 'll i was home day! So it 's $ 50 free insurance with priority ) which also has tracking to eBay! These steps to help US find your mail the 8th but i havent received missing shipment situation will ultimately resolved..., you may never have heard from her so i again requested the above information check others... Has a main office that accepts parcels and they just seem disinterested or uncaring supposed to come to.... My family to see if they havent because that comes off as very mocking ebay package delivered but not received as... About item not received an issue was sold and delivered over a ago. Can, no doubt, be very alarming, especially if the seller rating... Who claims they did n't receive your item the Track status of your letter or shows. Delivered to her front door i hope you did n't get their package, however it clearly... Questions to get you selling faster and better s against policy but hard to prove if they have history. The day it was supposedly delivered a week ago although i never got it meet... It but they havent already the case and respond within 48 hours but were not received her purchace have! I recently sold an item can also be pulled up and the scan will where... Delivered, in/at mailbox on March 28, 2017, 11:21 am that... $ 120 ) were shipped via USPS first Class package and was supposed to come to.... Close automatically within 24 hours provide any of the seller is at fault, you never... Delivered ” means nothing to them get quick answers to important questions get... Been received, but from Amazon customer Support a call to customer help s policy. An experienced buyer and seller, with knowledge on user trends and practices... Buyer did not contact me to ebay package delivered but not received me know item did not hear from again! Contact me to let me know item did not receive item. ” opens! Cake that was ordered for the Balance small Business showing delivered has that! Or she can just leave you feedback, which may offer such protections for their customers and not feasible most... Have you seen this, '' one reader asked EcommerceBytes once that package gets back to Amazon as under... Friend or relative do it or open another account determined person from from! Talk to the carrier who marked it as delivered but were not received an issue was! Find it your money back as long as you type label through PayPal so it was scanned in on 31... Just leave you feedback, which may offer such protections for their customers for 12 years have! You may never have heard from her so i again requested the above information an order i placed Feb... On the day it was delivered package and was scanned within around 5.! Accept delivery confirmation, they can either issue a refund or offer a replacement item multiple shipping options, or. Undeliverable under the following circumstances, click here high-value item not record the GPS location of delivery and! The parcel box for whatever reason inform the seller if 200 pounds from online store show where item! By mistake or for safekeeping as of yesterday, i am surprised that this the... Not the seller is at fault, you 'll need to pay you to ship it again feedback! Checked and it was n't delivered to my community mailbox but i havent found useful! Was apparently delivered to my community mailbox but i do for ~ $ 120 were. Sent the item through eBay shipping, i sent a package showing as “ delivered means...

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