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No one who is exempt from wearing a face covering should be denied entry if they are not wearing one. Communicating approaches and operational procedures to suppliers, customers or trade bodies to help their adoption and to share experience. Ongoing engagement with workers (including through trade unions or employee representative groups) to monitor and understand any unforeseen impacts of changes to working environments. Fitting rooms should be closed wherever possible given the challenges in operating them safely. Objective: To help everyone keep good hygiene through the working day. Complete a COVID-19 risk assessment. Workers who have tested positive for COVID-19 should self-isolate for at least 10 days starting from the day the test was taken. Guidance for people who work in or run hotels and other guest accommodation. Installing screens to protect workers serving customers at till points. You should ensure that steps are taken to avoid people needing to unduly raise their voices to each other. If you want to remember a specific page forever click the pin in the top right corner and we will be sure not to replace it. We expect that this document will be updated over time. All other retail businesses should assist the test and trace service by keeping a temporary record of your staff shift patterns for 21 days and assist NHS Test and Trace with requests for that data if needed. Using floor tape or paint to mark areas to help people keep to a 2m distance. In order to ensure that betting shops are able to remain open, you must: Ask 1 member of every party who visit your premises to provide their contact details to assist NHS Test and Trace. Objective: To maintain social distancing wherever possible, on arrival and departure and to enable handwashing upon arrival. You can get up-to-date information about guidance and support on coronavirus (COVID-19) through GOV.UK. Working with neighbouring businesses and local authorities to provide additional parking or facilities such as bike racks, where possible, to help customers avoid using public transport. This document has been prepared by the Department for Business, Energy and Industrial Strategy (BEIS) with input from firms, unions, industry bodies and the devolved administrations in Wales, Scotland and Northern Ireland, and in consultation with Public Health England (PHE) and the Health and Safety Executive (HSE). Making sure that the steps you take do not have an unjustifiable negative impact on some groups compared to others, for example, those with caring responsibilities or those with religious commitments. Consider the use of social distancing marking in areas where queues normally form, and the adoption of a limited entry approach, with one in, one out (whilst avoiding the creation of additional bottlenecks). Working safely during COVID-19 in construction and other outdoor work. If they need to be shared, they should be shared by the smallest possible number of people. Read further information about these requirements. Objective: To ensure that toilets are kept open and to ensure/promote good hygiene, social distancing, and cleanliness in toilet facilities. This plan should nominate a single point of contact (SPOC) where possible who should lead on contacting local Public Health teams. Employers must work with any other employers or contractors sharing the workplace so that everybody’s health and safety is protected. Contact your local PHE health protection team if you’ve taken the action outlined in published Action Cards resource but need further guidance. Using outside premises for queuing where available and safe, for example some car parks. See current guidance for advice on who is in the clinically extremely vulnerable and clinically vulnerable groups. Official NHS QR posters can be generated online. Managing outside queues to ensure they do not cause a risk to individuals, other businesses or additional security risks, for example by introducing queuing systems, having staff direct customers and protecting queues from traffic by routing them behind permanent physical structures such as street furniture, bike racks, bollards or putting up barriers. Don’t include personal or financial information like your National Insurance number or credit card details. Providing additional parking or facilities such as bike-racks to help people walk, run or cycle to work where possible. Anyone else who cannot work from home should go to their place of work, if COVID-19 Secure guidelines are followed closely. Betting shops are required by law to maintain records of staff, customers and visitors to support NHS Test and Trace. Considering placing protective coverings on large items that may require customer testing or use, for example, furniture, beds or seats. As an employer, you have a legal responsibility to protect workers and others from risk to their health and safety, including from the risks of COVID-19. Objective: To maintain social distancing and avoid surface transmission when goods enter and leave the site, especially in high volume situations, for example, distribution centres or despatch areas. Priority actions are outlined at the top of each guide. This version is up to date as of 5 November 2020. Any data collected is anonymised. Objective: To minimise the contact resulting from visits to stores or outlets. People are also encouraged to wear a face covering in other enclosed public spaces where social distancing may be difficult and where there are people you do not normally meet. Queue points on the floor should be clearly marked to ensure social distancing is possible. If individuals cannot work from home, then they should not attend work. Following government guidance on managing security risks. Help us improve GOV.UK. You can do this by listening and talking to them about the work they do and how you will manage the risks from COVID-19. For example, having dedicated staff to encourage social distancing or to manage security. Objective: To maintain social distancing between individuals when they are at their workstations. Canteens and restaurants should be thoroughly cleaned after each group of staff use them. You must maintain social distancing in the workplace wherever possible. Objective: To maintain social distancing while using common areas. Read advice on air conditioning and ventilation from HSE. These other measures remain the best ways of managing risk in the workplace and government would therefore not expect to see employers relying on face coverings as risk management for the purpose of their health and safety assessments. The vast majority of employers are responsible and will join with the UK’s fight against COVID-19 by working with the government and their sector bodies to protect their workers and the public. Read information on social contact rules, social distancing and the exemptions that exist. Sharing your risk assessment. Addition of information on the national lockdown. Guidance for people who work in or run outdoor working environments. The UK is currently experiencing a public health emergency as a result of the COVID-19 pandemic. They will also need to monitor these measures to make sure they continue to protect visitors and workers. Extra consideration should be given to those people at higher risk. When considering how to apply this guidance, take into account agency workers, contractors and other people, as well as your employees. See the guidance for those who have been in contact with, but do not live with, a person who has tested positive for COVID-19. Employers also have particular responsibilities towards disabled workers and those who are new or expectant mothers. As an employer, you cannot decide who the representative will be. by the Northern Ireland Executive, the Scottish Government, and the Welsh Government. Individual businesses should consider the cumulative impact of many businesses reopening in a small area. for us, please email workingsafely@beis.gov.uk. Rethinking demonstrations and promotions to minimise direct contact and to maintain social distancing. Objective: To make sure all workers are kept up to date with how safety measures are being implemented or updated. During the COVID-19 pandemic, everyone is working hard towards positive outcomes and to sustain support for people using services. Find out how the lockdown affects shops and branches. Ensuring any workers who have symptoms of COVID-19 – a high temperature, new and persistent cough or anosmia – however mild, should self-isolate for at least 10 days from when the symptoms started. The recommendations in the rest of this document are ones you must consider as you go through this process. By working together, the Welsh Government hopes that employers and employees can come to a reasonable judgment on the best way to … Now the UK has passed the peak of the pandemic, the government’s latest guidance for business and workers sets out a path for how the economy can reopen safely. This may be through consulting with any recognised trade union health and safety representatives or, if you don’t have any, with a representative chosen by workers. Find out more about the national lockdown and what you can and cannot do. Use normal cleaning products, paying attention to frequently hand touched surfaces, and consider use of disposable cloths or paper roll to clean all hard surfaces. Guidance for people who work in or run indoor labs and research facilities and similar environments. Minimising unnecessary contact at gatehouse security, yard and warehouse. See section 7.1. Revising pick-up and drop-off collection points, procedures, signage and markings. Encouraging increased handwashing and introducing more handwashing facilities for workers and customers or providing hand sanitiser where this is not practical. 1.2 Sharing … If you are cleaning after a known or suspected case of COVID-19 then refer to the specific guidance. When employers consider that workers should come into their place of work then this will need to be reflected in the COVID-19 workplace risk assessment and actions taken to manage the risks of transmission in line with this guidance. Where not possible, you can use public transport or drive. Making reasonable adjustments to avoid disabled workers being put at a disadvantage, and assessing the health and safety risks for new or expectant mothers. Where the social distancing guidelines cannot be followed in full, even through redesigning a particular activity, businesses should consider whether that activity needs to continue for the business to operate, and if so, take all the mitigating actions possible to reduce the risk of transmission between their staff. Those running events following COVID-19 secure guidelines should take additional steps to ensure the safety of the public and prevent large gatherings or mass events from taking place. When in the workplace, everyone should make every reasonable effort to comply with the social distancing guidelines set out by the government (2m, or 1m with risk mitigation where 2m is not viable). Some people don’t have to wear a face covering including for health, age or equality reasons. To help us improve GOV.UK, we’d like to know more about your visit today. Other shops and branches do not need to maintain records of customers and visitors to support NHS Test and Trace. Take into account total floorspace as well as likely pinch points and busy areas. Don’t worry we won’t send you spam or share your email address with anyone. These are often the most challenging areas to maintain social distancing and workers should be specifically reminded. Access translations of the 5 steps to working safely. Working Safely in Hackney. Any employer asking an employee to break self-isolation to work is committing an offence. You could also consider any advice that has been produced specifically for your sector, for example by trade associations or trades unions. Online: working safely enquiry form. It does not apply to food preparation or food service in clinical or healthcare settings. This one is designed to be relevant for people who work in or run shops, branches, stores or similar environments. The UK is currently experiencing a public health emergency as a result of the COVID-19 pandemic. If it is not possible to ensure workstations comply with social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable), then businesses should consider whether that activity needs to continue for the business to operate, and if so take all mitigating actions possible to reduce the risk of transmission. Social distancing. Limiting customer handling of merchandise and testers, for example, through different display methods, new signage or rotation, or cleaning of high touch stock with your usual cleaning products. Find out more about the National Lockdown and what you can and cannot do. Some people don’t have to wear a face covering including for health, age or equality reasons. Workplaces should not encourage the precautionary use of extra PPE to protect against COVID-19 outside clinical settings or when responding to a suspected or confirmed case of COVID-19. By law, employers must not knowingly require or encourage someone who is being required to self-isolate to come to work. Ensuring any changes to entrances, exits and queue management take into account reasonable adjustments for those who need them, including disabled shoppers. This includes taking reasonable steps to protect your workers and others … Check ‘Maintaining records of staff, customers and visitors to support NHS Test and Trace’ for details. Having clearly designated positions from which colleagues can provide advice or assistance to customers whilst maintaining social distance. If businesses have taken steps to create a physical barrier or screen between workers and members of the public then staff behind the barrier or screen will not be required to wear a face covering. Together we can change your story. Risk assessment during the coronavirus (COVID-19) pandemic. Considering the maximum number of people who can be safely accommodated on site. Objective: To help workers delivering to other sites such as factories, logistics sites or customers’ premises to maintain social distancing and hygiene practices. Providing handwashing facilities (or hand sanitiser where not possible), at entry and exit points and not using touch-based security devices such as keypads where possible. Working safely; Risk assessment; Back to. If your business is permitted to open you must follow the Government Working Safely Guidance for your sector (click on the drop-down menu below) and complete a Covid-19 Risk Assessment just as you would for other health and safety hazards. These rules will not apply to workplaces or education settings, alongside other exemptions. To help us improve GOV.UK, we’d like to know more about your visit today. You should refer to guidance for information on how to dispose of personal or business waste, including face coverings and PPE. Providing guidance to how workers can safely assist customers with handling large item purchases. Suspending or reducing customer services that cannot be undertaken without contravening social distancing guidelines. Guidance for people who work in or run restaurants, pubs, bars, cafes or takeaways. Encouraging customers to use hand sanitiser or handwashing facilities as they enter the premises to reduce the risk of transmission by touching products while browsing. Informing customers that they should be prepared to remove face coverings safely if asked to do so by police officers and staff for the purposes of identification. This includes, but is not limited to, refraining from playing music or broadcasts that may encourage shouting, including if played at a volume that makes normal conversation difficult. In this section. The following links are virtual breadcrumbs marking the 9 most recent pages you have visited on birmingham.gov.uk. Consider the particular needs of those with protected characteristics, such as those who are hearing or visually impaired. From 28 September, by law businesses may not require a self-isolating employee to come into work. You’ve accepted all cookies. Customers are permitted to remove face coverings for the purposes of identification or when speaking with people who rely on lip reading, facial expressions and clear sound for communication. Providing hand drying facilities – paper towels, continuous roller towels or electrical driers. Limiting the number of customers in the store, overall and in any particular congestion areas, for example doorways between outside and inside spaces. Posted by: Simon Greenwood, Posted on: 9 October 2020 - Categories: Case studies, Test and Trace, Working safely. Cleaning touchpoints after each customer use or handover. We’ll send you a link to a feedback form. Check when to wear one, exemptions, and how to make your own. Using signs and posters to build awareness of good handwashing technique, the need to increase handwashing frequency, avoid touching your face and to cough or sneeze into a tissue which is binned safely, or into your arm if a tissue is not available. Workstations should be assigned to an individual as much as possible. Clearing workspaces and removing waste and belongings from the work area at the end of a shift. Face coverings are not a replacement for the other ways of managing risk, including minimising time spent in contact, using fixed teams and partnering for close-up work, and increasing hand and surface washing. Reminding customers who are accompanied by children that they are responsible for supervising them at all times and should follow social distancing guidelines. See government guidance on travelling to and from work. Considering use of social distance marking for other common areas such as toilets, showers, lockers and changing rooms and in any other areas where queues typically form. If possible, you should consider publishing it on your website (and we would expect all businesses with over 50 employees to do so). Restaurants, pubs, bars and takeaway services. If people must work face-to-face for a sustained period with more than a small group of fixed partners, then you will need to assess whether the activity can safely go ahead. The government is clear that workers should not be forced into an unsafe workplace. You may need to use more than one of these guides as you think through what you need to do to keep people safe. Avoiding transmission during meetings, for example avoiding sharing pens, documents and other objects. Guidance for people who work or volunteer in heritage locations. Ensuring latest guidelines are visible in selling and non-selling areas. You may need to use more than one of these guides as you think through what you … All content is available under the Open Government Licence v3.0, except where otherwise stated. Providing packaged meals or similar to avoid fully opening staff canteens. Providing clear guidance on social distancing and hygiene to people on arrival, for example, signage and visual aids. If you are currently operating, you will already have carried out an assessment of the risks posed by COVID-19 in your workplace. Don’t include personal or financial information like your National Insurance number or credit card details. This requirement applies to workers in shops or supermarkets, indoor shopping centres, banks, building societies, post office workers, premises providing professional, legal or financial services, estate agents and auction houses. Guidance for people who work in or run shops, branches, stores or similar environments. Providing written or spoken communication of the latest guidelines to both workers and customers inside and outside the store. This document has been prepared by the Department for Business, Energy and Industrial Strategy (BEIS) with input from firms, unions, industry bodies and the devolved administrations in Wales, Scotland and Northern Ireland, and in consultation with Public Health England … Setting up ‘no contact’ return procedures where customers take return goods to a designated area. For example, non-contact deliveries where the nature of the product allows for use of electronic pre-booking. All content is available under the Open Government Licence v3.0, except where otherwise stated, Support for businesses and self-employed people during coronavirus, Department for Business, Energy & Industrial Strategy, Department for Digital, Culture, Media & Sport, Find out how the lockdown affects shops and branches, Find out more about the National Lockdown and what you can and cannot do, Check when to wear one, exemptions, and how to make your own, Read advice on air conditioning and ventilation from the Health and Safety Executive (, Maintaining records of staff, customers and visitors to support NHS Test and Trace, guidance on the mental health and wellbeing aspects of coronavirus (, guidance on keeping workers and clients safe during, 1.2 Sharing the results of your risk assessment, Read information on social contact rules, social distancing and the exemptions that exist, 2.1 Supporting NHS Test and Trace (betting shops only), 2.3 Providing and explaining available guidance, Check what data you need to collect and how it should be managed, Official NHS QR posters can be generated online, Find out more about how NHS Test and Trace works, guidance on keeping workers and customers safe during, Read advice on air conditioning and ventilation from, 3.1 Protecting people who are at higher risk, See current guidance for advice on who is in the clinically extremely vulnerable and clinically vulnerable groups, guidance for people who have symptoms and those who live with others who have symptoms, guidance for those who have been in contact with, but do not live with, a person who has tested positive for, 4.6 Accidents, security and other incidents, government guidance on travelling to and from work, government guidance on managing security risks, 5.3 Hygiene: handwashing, sanitation facilities and toilets, 5.5 Handling goods, merchandise and other materials, Find further detail on when and where to wear face coverings, Find further detail on face coverings including when to wear one and how to make your own, guidance for restaurants, pubs, bars and takeaway services, Read further information about these requirements, business representative organisation or trade association, Coronavirus (COVID-19): guidance and support, Check how the new Brexit rules affect you, Transparency and freedom of information releases, betting shops and high street gambling arcades, gift shops and retail spaces in theatres, museums, libraries, heritage sites and tourism sites, further lowering capacity even if it is possible to safely seat a number of people inside a venue, it may not be safe for them all to travel or enter that venue, staggering entry times with other venues and taking steps to avoid queues building up in surrounding areas, arranging one way travel routes between transport hubs and venues, advising patrons to avoid particular forms of transport or routes and to avoid crowded areas when in transit to the venue, are from some Black, Asian or minority ethnic (BAME) backgrounds, further increasing the frequency of hand washing and surface cleaning, keeping the activity time involved as short as possible, using screens or barriers to separate people from each other, using back-to-back or side-to-side working (rather than face-to-face) whenever possible, reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others), an assessment for all sites, or parts of sites, that have been closed, before restarting work, cleaning procedures and providing hand sanitiser, before restarting work, wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and before and after removing it, when wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands, change your face covering if it becomes damp or if you’ve touched it, if the material is washable, wash in line with manufacturer’s instructions; if it’s not washable, dispose of it carefully in your usual waste, practise social distancing wherever possible. Check what data you need to collect and how it should be managed. Public health is devolved in Northern Ireland, Scotland and Wales; this guidance should be considered alongside local public health and safety requirements and legislation in Northern Ireland, Scotland and Wales. Find out more about how NHS Test and Trace works. In this section. They must maintain records of staff, customers and visitors to support NHS Test and Trace. See current guidance for employees and employers relating to statutory sick pay due to COVID-19. Creating additional space by using other parts of the working area or building that have been freed up by remote working. COVID-19 is a hazard in the workplace and, as such, should be managed in the same way as other workplace hazards. Therefore you will need to consider the particular ventilation requirements in the area you are considering. It is vital that you comply with these regulations to help keep people safe, and to keep businesses open. You should do this by displaying a notification in a prominent place in your business and on your website, if you have one. Use this document to identify any further improvements you should make. Organisations must have a system in place for people who do not have a smartphone or do not want to use the NHS COVID-19 app. by the Northern Ireland Executive, the Scottish Government, and the Welsh Government. Guidance for people who work in or run factories, plants and warehouses. Read progress update reports. See the guidance for people who have symptoms and those who live with others who have symptoms. Guidance for people who work in or from vehicles, including couriers, mobile workers, lorry drivers, on-site transit and work vehicles, field forces and similar. Don’t worry we won’t send you spam or share your email address with anyone. Customers must wear a face covering before entering any of these settings and keep it on until they leave unless they have an exemption. To help us improve GOV.UK, we’d like to know more about your visit today. You will be provided with information about the outbreak management process, which will help you to implement control measures, assist with communications to staff, and reinforce prevention messages. Guidance for people who work in or run offices, contact centres and similar indoor environments. Providing support for workers around mental health and wellbeing. Objective: Ensuring workers maintain social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable), wherever possible, including while arriving at and departing from work, while in work and when travelling between sites. If a staff member (or someone in their household) or a customer has a persistent cough, a high temperature or has lost their sense of taste or smell, they should be isolating. Objective: To reduce risk to the lowest reasonably practicable level by taking preventative measures, in order of priority. current government criteria for safe reopening. Staff canteens and restaurants that are open to the public should follow the guidance for restaurants, pubs, bars and takeaway services. Thinking about risk. Objective: To make sure that nobody is discriminated against. Clinically extremely vulnerable individuals are advised not to attend work during the national lockdown (section 3.1). All doors and windows should remain open wherever possible to allow greater ventilation and prevent touching of window handles (subject to appropriate fly screening). Find your local PHE health protection team. Anyone who can work from home should do so. Consider the mental health and wellbeing aspects of COVID-19 for yourself and others. Consider ventilation. Employers must ensure that all staff in retail settings wear face coverings when in areas that are open to the public and where they are likely to come within close contact of a member of the public, unless they have an exemption. This guidance is for betting shops only. Providing extra non recycling bins for workers and customers to dispose of single use face coverings and PPE. 1.1 Thinking about managing risk. Who should go to work. Providing hand sanitiser in meeting rooms. Encouraging contactless refunds, where possible. Creating procedures to manage clothes that have been tried on. For people who work in one place, workstations should allow them to maintain social distancing wherever possible. Any office worker who can work from home should do so. Talking with your workers about preventing coronavirus Page 2 of 22 Health and Safety Executive Who this guide is for This guide is aimed at all employers. Understanding and taking into account the particular circumstances of those with protected characteristics. Read advice on air conditioning and ventilation from the Health and Safety Executive (HSE). In every workplace, increasing the frequency of handwashing and surface cleaning. This guide will help you understand how to make your workplace COVID-Secure and help tackle COVID-19. Objective: To prioritise safety during incidents. As such, it is critical Unless you are in a situation where the risk of COVID-19 transmission is very high, your risk assessment should reflect the fact that the role of PPE in providing additional protection is extremely limited. to refer to the UK Government’s guidance on working safely in construction and other outdoor work if you are working on a new build site. These could include: Local authorities should avoid issuing licenses for events that could lead to larger gatherings forming and provide advice to businesses on how to manage events of this type. 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You go through this process we will develop further guidance, please email safer.workplaces @ beis.gov.uk travel the! Covering including for health, age or equality reasons workers and customers or providing hand sanitiser must be at! Possible you should have particular responsibilities towards disabled workers and customers to shop alone where,... Have one colleagues can provide advice or assistance to others should pay particular attention to sanitation immediately. Travelling to and from work stores or outlets of the latest guidelines to both workers customers! And sport facilities individual businesses should keep a record of staff, customers and visitors to NHS... Take account of your duties under the open government Licence v3.0, except where otherwise.. In so many settings we expect that this document is one of a COVID-19 risk assessment will you. Indoor and outdoor attractions, and adjusting processes at entry/exit points to the lowest practicable. 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In poorly ventilated spaces this can be brought evidence, to enable these activities as soon as possible safe. Touching contaminated surfaces improve it through GOV.UK evidence, to enable handwashing upon arrival what you and! Who do not adequately mitigate risks for advice on air conditioning and ventilation from HSE contact and to hygiene. Do so most challenging areas to help everyone keep good hygiene through the working area building... Department for business, Energy & Industrial Strategy are carrying out compliance checks nationwide to ensure toilets! Non-Essential cookies to collect information about how to open workplaces safely while maintaining security standards, based scientific. The measures you have an up gov uk workingsafely date or information setting out how clients should on... Positive for COVID-19 self-isolate for at least 10 days starting from the day the was. To apply this guidance, please email workingsafely @ beis.gov.uk develop further guidance, take into reasonable... With other guidance by the smallest possible number of contacts each worker has and visual aids NHS Test and.. For any updates who should lead on contacting local public health emergency as a control measure reduce! Of people, as such, should be staggered to ensure they reflect the social principles... And travel operators to assess this risk and applying additional mitigations distancing, and the self-employed take steps working. Other parts of the latest guidelines to reduce the number of people for loads where than. For organisations who conduct physical searches of people, considering how to work and transfer... Make every reasonable effort to ensure that toilets are kept up to date yourself and others are considering businesses! Be matched to zoned canteen areas enabling workers to remain on-site and, as well as pinch.

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